Customer Support

- To cancel through Netbilling click here

- To cancel through ccBill click here

Q: I can't Join the site and/or can't log into the site! What should I do?

A: Chances are you have an old outdated browser. You need to upgrade to a browser with 128 bit Encryption built in, so go to and download Internet Explorer 6.0 and install it and use that to access the site.

If you still have problems, you can call or email customer support (available 24 hours a day, 7 days a week) at: 800-370-1338 or email at

Q: My username is restricted? Why?

A: Your login may have been compromised or your password was traded. Please contact us at and we will look into it.

Q: I can't play the movies in Windows Media player. What now?

A: Click on this link to get the latest version of Windows Media Player and install it on your computer. If you still have problems, try "Uninstalling" Windows Media Player. To do this, go to Start/Settings/Control Panels/Add/Remove Software. Remove WM player and reinstall it. Click on the option "To view all movies in WM Format, click here" and check the box which appears.

In order to open ALL movies in Windows Media player, you must do the following:
- Open up Windows Explorer
- Click on the Tools Menu then click on Folder Options
- In the Folder Options box, click on the File Types tab
- Under the File Types tab, scroll down to the MOV extension and click on it to highlight it
- Click the change button and choose Windows Media Player from the list that comes up. Ensure there is a checkmark in the
option below that reads "Always use this program to open these files"
- Click OK to get back out

Q: How can I cancel my membership?

A: To cancel your membership, click here


Do NOT use the Built in browser that comes with AOL (unless you have a recent version of AOL such as version 8 on the PC or higher or version 7 on the Mac). Go to and download Internet Explorer 6.0 and use THAT application to access the site. AOL's older built in browsers only have 64 bit encryption built in and you need 128 bit Encryption to get into our sites.